Refund Policy

Fried House provides brands with access to CreatorDex and its creator discovery tools through a monthly subscription.

This page explains how cancellations, refunds and billing issues work.

Creators do not pay to use CreatorDex, so this policy mainly applies to paid brand subscriptions.

Brand subscriptions are billed at the price and billing frequency shown when you subscribe.

Unless otherwise stated at checkout, subscriptions automatically renew at the end of each billing period until cancelled.

The current standard brand subscription is $29 per month. Pricing may change in the future, but any applicable changes will be communicated appropriately.

Subscription payments are generally non-refundable once a billing period has started, unless a refund is required by applicable law or we determine that a refund is appropriate.

If you were charged incorrectly, charged more than once, or believe you were charged after cancelling your subscription, please contact us as soon as possible.

We'll look into the issue and, if an error is confirmed, take reasonable steps to correct the charge or provide an appropriate refund.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply to you under the laws of your jurisdiction.

If a significant technical problem prevents you from accessing a paid CreatorDex feature, let us know.

We'll investigate the issue and, depending on the situation, may provide additional access time, a partial refund or another reasonable solution.

Short interruptions caused by maintenance, infrastructure problems, third-party services or circumstances outside our reasonable control do not automatically qualify for a refund.

Fried House only provides the discovery layer. We don't process or manage the actual transactions between brands and creators.

Fried House does not take a commission, hold creator funds, provide escrow or process payments for creator-brand engagements.

If a brand and creator decide to work together, they handle their own negotiations, contracts, deliverables, invoices and payments outside Fried House.

Any refund, dispute or payment issue relating to an independent creator-brand transaction must therefore be resolved between the parties involved or through the payment provider they independently chose to use.

When paid subscriptions are enabled, Fried House may use a third-party payment provider to process subscription payments.

The payment provider may have its own terms, billing procedures and requirements that apply to your transaction.

Where applicable, additional refund information may also be presented during checkout.

If you believe you're entitled to a refund or you've noticed a billing problem, contact us at:

Please include the email address associated with your Fried House account and, if possible, the relevant transaction information so we can find the subscription quickly.

Fried House may update this Refund Policy as the platform, subscription model, payment providers or legal requirements change.

When we make changes, we'll update the date at the top of this page. The latest version will always be available here.